Cancellation Policy

All requests for changes or cancellations of any goods and services purchased through https://maldives.ae/ must be delivered in writing via email to sales@crewholidays.com and must be received on our working days. We are open ("working days") from 09:00 AM to 6:00 PM United Arab Emirates local time, Monday to Friday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.

Kindly note that all authorized payments and booking requests received within the cancellation policy of the selected resort fall under the cancellation policy mentioned on our website below the specific resort.

Moan Elite Tour FZC reserves the right to process or confirm any pending booking requests within 24 hours due to reservation department closure, out-of-office hours, weekends, or public holidays.

Moan Elite Tour FZC or the resort does not take any responsibility for last-minute changes, delays, cancellations, or missed flights. We always recommend traveling on confirmed flight tickets.

• All bookings and confirmed related services canceled within the period of 10–31 days (depending on the selected and booked resort) prior to arrival/beginning of service or more are entitled to a 100% refund amount. For detailed information on the cancellation policy, please refer to the specific type of resort on https://maldives.ae/.
  (Refunded amount will be deducted by a 2.9% payment processing fee if paid by credit/debit card.)

• All bookings and confirmed related services canceled within the period of 9–30 days (depending on the selected and booked resort) prior to arrival/beginning of service or less, or marked as No Show, are subject to cancellation charges. These cancellations will be charged as per the related charges displayed below the specific booked resort on https://maldives.ae/. For detailed information on the cancellation policy, please refer to the specific type of resort on the website.

You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to, penalties that may apply. Additionally, you agree that:

1. If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase cannot be changed and is non-refundable in the event of a cancellation

2. If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.

3. If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.

Requests for permitted changes and cancellations will be processed within 7 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after deducting payments required to process the cancellation will be credited to the same payment card or account used for the original purchase within 15 working days. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.