Frequently Asked
Questions

No, bringing alcohol to Maldives is illegal and punishable by local law..

Not in general, please visit a link with more details concerning immigration rules of Maldives https://www.eta-ml.com

No, our company is not entitled to any visa services or procedures.

Maldives, being an Islamic country, follows common religious traditions and rules during the Holy month of Ramadan. This is valid mainly for inhabited local islands and capital city Male. Tourist resorts do not apply any restriction in services during Ramadan.

Because of the tropical climate, clothes of cotton material are recommended. Tourists should respect local culture and dress modestly when visiting, or staying on, an inhabited island or capital city Male. Sandals are ideal, as you will often want to slip them off and go barefoot.

Yes you will be met outside the Arrival hall by one of our representatives, carrying a paging board with the resort name or/and paging board with your name. Representative will also assist you with your luggage and transfer.

We accept the following methods of payments:

> online through the payment gateway on our website
> bank transfer
> direct deposit via Emirates NBD ATM to our account (for clients located in UAE only)

No, payments are paid prior to your holiday to our company. Resorts do not accept any payments upon arrival.

Banknotes and traveler’s cheques can be exchanged only at the Male International Airport and at foreign exchange bureau in Malé. All major Credit cards are accepted, you can also pay small amounts (i.e. tips to staff) in foreign currency banknotes.

No, Terms and Conditions have to be followed along with valid cancellation policies. In case of cancelation or an amendment of your booking 21 days or less prior to your arrival, 100% cancellation fees will apply.

A service charge of 10 percent is added to restaurant bills. An extra 5 percent in cash given to the main server is appreciated but not expected. Housekeeping staff could be rewarded with USD 5 per day per guest, and porters with USD 5 on arrival and departure.

Our Crew Maldives Holidays packages are commonly based on this type of service, giving our guests the best deal at all times. Although services may vary from resort to resort in detail, below is a general overview of what “All Inclusive” means and what will you get!

> Water - always in the room/villa for you, if you need more, just ask the staff, it is included
> Services starting with breakfast and lasting throughout the whole day until 11 PM or midnight, no time restrictions within during the day
> Meals - Breakfast, lunch, dinner & small snacks during the day – all served to you and included
> Alcohol and soft drinks - served to you all day until night in various outlets such as beach bar, pool bar, lobby bar, main restaurant, etc. – selected beverages, brands, and cocktails with unlimited amounts for you, cheers!
> Minibar in your room/villa - all soft drinks, coffee, and tea included, just ask the staff for a refill whenever you like and need
> No hidden costs or charges - what you book is what you get

Yes, All Inclusive includes unlimited consumption of alcohol beverages and water, as well as soft drinks.

No, flight ticket is not included in the price.

Yes, all airport return transfers are included in the price, such as speedboat, seaplane or domestic flight (exact type of the transfer depends on the booked resort, you will be advised at the time of the booking).

Children up to 2 years are free of charge, however, you have to pay Green tax fee, usually $6 per person (child up to 2 years) per day.
Children up to 12 years will be charged for an extra bed, half the price of the meal plan, half the price of the transfer fee and Green tax.

Yes, all the taxes and charges are included in the price.

Yes, resort facilities are included in the price.

Check-in is usually at 2.00 pm, however, resorts are trying to accommodate all rooms as soon as possible upon arrival. This depends on actual occupancy and availability of the resort, in case you will have to wait for a short time, you will be entitled to all the resort facilities. We are not able to guarantee an early check-in, it is a sole responsibility of the front office of each resort.

Check-out time is 12.00 pm, usually, resorts are allowing to extend the check-out time for additional 1-2 hours. Again, this depends on actual occupancy and availability on the particular day. You will be entitled to use all resort facilities until your transfer departure. We are not able to guarantee a late check-out, it is a sole responsibility of the front office of each resort.

No, you will not be entitled to a refund as the cancellation policy will apply.

Yes, there is a supplement for an extra bed for an adult and/or a child. You will be advised on exact amounts at the time of your booking request.

Yes, please inform us in advance and we will inform the resort, in order to have something special and nice prepared for you. This depends on the occasion and resort possibilities.

Yes, all our resorts have a first aid facility and a doctor (available directly at the resort or on call).